Live Chat and Website Support Plugin for Sitefinity CMS

Banckle has recently announced Banckle.Chat support for Sitefinity which is an ASP.NET based web content management system (CMS). Banckle live chat support for Sitefinity provides spontaneous web content management and a powerful development environment for professionals. Banckle.Chat support for Sitefinity combines flexible live chat support system and visitor monitoring system with next-generation web content management platform.

User have to follow step by step procedure to install and integrate Banckle live chat support on Sitefinity.

After installing the live chat widget, user can place the widget at any place user like all user need is the styling code to add in their website settings which user can also get from the above link.

Overview: Banckle.Chat

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party platforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. User get all the freedom to customize the support structure as user like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. User can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

Place Contact Capture Forms on Joomla & WordPress Websites using Banckle.CRM plugin

Banckle Collaborator Newsletter for October 2014 announces the release of Banckle.CRM extension and plugin for Joomla and WordPress websites respectively which will allow the developers and admins of these websites to add contact capture form on their websites so they can create leads and better manage their sales pipeline.

Product News

• Banckle live chat app has introduced a new feature which allows user to view whether user Banckle.Chat widget is online or offline and also the position of operator in graphical form.

• Another new feature introduced by Banckle is to view the list of chat requests missed by the signed-in operator during last seven days and user can reply to them through email using Banckle chat console area.

• Banckle has released live chat cloud API for PHP website developers which will allow them to integrate Banckle.Chat for Cloud API with their website without installing anything on computer.

• CRM App now allows user to forward emails to your contacts and user can also send new emails and reply to the received messages.

• Helpdesk App now allows user to add custom field for issue tickets to better manage the customer requests.

• Meeting cloud API now allows user to upload file during meeting or before meeting by adding it in your code.

• Banckle has updated Banckle.Helpdesk plugin for WordPress to capture tickets directly from your website and provide assistance to your customer.

• Banckle has also updated Banckle.CRM plugin for WordPress which allows user to place contact capture form on your website and save the contact directly into Banckle.CRM.

Coming Soon

• Campaign for Joomla

Joomla website developers can integrate Banckle.Campaign plugin on their websites to design and send attractive newsletter to their customers. They can also incorporate many other exciting campaign features on their website.

• Campaign for WordPress:

Banckle soon will be releasing Banckle.Campaign plugin for WordPress to manage campaigns, create custom templates, send targeted marketing campaigns, manage user lists and subscribers or perform widget integration.

Community Buzz

• Our Banckle.Chat App is listed in Top Ten Live Chat Vendors at Codecondo.com
• Our Banckle.Chat App is mentioned in the list of 09 Free WordPress Plugins For Live Chat on Webhostingreviewboards.com
• Our Banckle.Chat for WordPress plug-in has been mentioned in The Best WordPress Chat Plugins and Why Should Use One list on Elegantthemes.com
• Our Banckle.Chat for WordPress plug-in listed in Top 8 WordPress Live Chat Plugins on Ebooksvn.com

Feedback

• If user have any questions or comments about Banckle services or user want to give any improvement suggestion please let us know
• Read Banckle Blogs
• User can also refer to Banckle support forum for assistance

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Online Business Collaboration Tools

support@banckle.com

Phone: +1 214 329 1520

 

FireFox Add-on for Web Conferencing and Webinars by Banckle Meeting

Through Banckle.Meeting Add-on for FireFox, users can conduct online meetings, webinars, audio/video conferences and can share presentation screen, online demos and training sessions with other users. Using this add-on you can conduct online meetings or can record the meetings for future reference to use it as a useful material. This add-on offers many useful features like assigning presenter role to users, conduct whiteboard sessions or can restrict the audience of online meetings based on the device they are using.

Download this add-on and can read other salient features.

Overview: Banckle.Meeting

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party platforms and offers separate plugins for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

http://banckle.com

support@banckle.com

Phone: +1 214 329 1520

Banckle has Announced Live Chat Cloud API for PHP Users

Banckle has announced the release of Banckle live chat for cloud API SDK for PHP. This SDK will allow PHP developers to work with and integrate Banckle.Chat for Cloud API in their own PHP application. This SDK provides PHP developers the most affordable way to provide customer support in real-time without installing anything on computer. Just Sign up, download the SDK for PHP and start using it in PHP application. Using this SDK, PHP developers can work with all the features available in Banckle.Chat for Cloud API like working with departments, widgets, visitors, configuration, canned messages and many more features.

You can download Banckle.Chat SDK for PHP from GitHub .

 

Banckle also provide some sample codes to give you an idea how to work with different options using this SDK for PHP.

Overview: Banckle.Chat

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party platforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

More about Banckle.Chat App

 

• Homepage of Chat App
• Visit Chat App Marketplace
• Post your technical questions/queries to Banckle.Chat Forum
• Receive notifications about latest news and supported features by subscribing to Banckle.Chat blog

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

Send Live Chat Invitations to Smart Phone, Desktop, Tablet and Game Console

Banckle Live Chat app provides many useful features like live translation, visitor monitoring, inviting users for online chat etc which makes it the enterprise friendly customer service app. They have now introduced custom based chat invitation feature (proactive or automatic) in this app. By using this feature, you can now send proactive and automatic chat invitation to your website visitors. For example, a company can set an option to invite only those visitors for chat who are browsing their websites using desktop PC which means that visitors on mobile devices cannot participate in this conversation. You can also configure chat invitation option to invite visitors who are using smart phone, tablets or game console. Similarly, automatic chat invitation option can be configured to allow only those visitors for chat who are using the device website admin has set.

 

To configure Device Based (Proactive and Automatic) Chat Invitation you have to follow the steps given below:

 

– Sign into Banckle.Chat.
– Click on Settings option from the left navigation panel.
– Click on Widgets option and then select the widget linked with your website.

– In widget settings panel, click on Preferences tab.
– Click on Visitor Invitation tab to expand it.
– Enable Automatically invite visitor after option.
– From the available drop-down, select the time duration after which you wish automatic invitations to be triggered.
– Select device types for which automatic invitations must be triggered in Send automatic invitation to these devices panel.
– Click on Save button to apply the changes and start send device based automatic invitations to your website visitors

– To set Proactive Chat Invitation option, click on Monitoring tab from left navigation panel
– Under Online Visitor List, observe the device type a website visitor is using in Device column and send a Proactive Invitation based on your business policy.

 

Overview: Banckle.Chat

 

 

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

More about Banckle.Chat App

 

• Homepage of Chat App
• Visit Chat App Marketplace
• Post your technical questions/queries to Banckle.Chat Forum
• Receive notifications about latest news and supported features by subscribing to Banckle.Chat blog

 

Contact Information

 

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

 

Generate HelpDesk Report and Case-Sensitive Tags with Banckle.Helpdesk App

Banckle.Helpdesk app provides customer helpdesk tool hosted in cloud which offers many new and enhanced features to make it a better customer support and web-based ticketing management system. Cloud hosted Banckle.Helpdesk app allows user to check and respond to customer issue, integrate multiple mailboxes, generate detailed activity reports, automate ticket creation, manage contacts, capture tickets from their website and offers many other helpdesk features.

 

The detail of some of the important helpdesk features is given below:

 

• Helpdesk app allows user to use pre-defined response messages with customers to make the customer request-respond cycle speedy. This app also allows user to create new canned messages, update or delete the existing ones.
• Helpdesk app allows user to create new and customized departments to better manage the inquires destined for a particular department. For example, to handle the sales department inquiries, user can create Sales department and assign operators with relevant skill set to answer those customer queries. Likewise, user can create technical department to handle technical queries. With this feature, user can efficiently organize tickets and manage the resources of their team.
• Helpdesk app allows user to generate detailed helpdesk report based on the set of summary reports generated frequently to analyze different performance aspects of team.
• User can create tags using Banckle.Helpdesk app to better manage the email-based customer communication. These tags can be case sensitive and can be categorized by type, product name or version etc.

 

 

Overview: Banckle.Helpdesk

Banckle Helpdesk automatically creates support tickets for all the incoming email messages. User can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes. User can also link Google Mail, POP3 and IMAP mailboxes using the mailbox wizard as well as organize incoming email workflows to a single helpdesk account. It offers platform and OS independence to the users and is fully compatible with Windows, Mac and Linux systems.

 

More about Banckle.Helpdesk App

• Home page of Banckle Help desk App
• Post technical questions/queries to Banckle Help desk Forum
• Receive notifications about latest news and supported features by subscribing to Banckle Help desk blog

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Online Business Collaboration Tool

support@banckle.com

Phone: +1 214 329 1520

 

 

Banckle Live Chat Add-On for FireFox Users to Perform Online Collaboration

Mozilla FireFox users can perform online collaboration and interaction with their website visitors and customers with Banckle live chat add-on for FireFox. Using Banckle live chat add-on for FireFox, you can provide customers the required assistance efficiently and instantly and can get closer to them. This add-on allows you to perform multiple live chat sessions not only with online customers but also with your fellow operators to provide live support service at fast pace. Using this add-on, website visitors and customers can send offline messages if the live chat assistant is not available. This add-on provides many features, some of which are given below:

• View the demographic information of the visitors
• Keep the log of technical information for analysis purpose
• Monitor real-time website traffic analytics
• Send canned messages
• Ban user IPs
• View charts and reports
• Customize the live chat widget
• Provide image and file sharing option

Read about other salient features of Banckle Live Chat app.

 

Overview: Banckle.Chat

 

 

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

Banckle Provides High Level Security for Cloud Hosted Products

Banckle Newsletter for September 2014 announces high level security for cloud based products and has introduced new sets of permission and roles for users in Banckle account which account administrator will impose based on business policies. Banckle.Chat app also provides secure live help, customer service and assistance using Data Obfuscation and encryption option which masks the alpha and numeric data being transferred during live chat.

Read more about Data Obfuscation and Encryption for Live Chat.

News:

Banckle provides a complete cloud based Helpdesk API and web-based ticket management system which allow businesses to perform many important helpdesk related tasks like receiving customer issues, integrating multiple mailboxes, automatically create tickets, manage the contacts and many more. Read about complete list of Helpdesk API features.

Banckle has added some new features and improve the previous features to make Helpdesk tool more better. These features are listed below:

• Canned Responses

Canned responses allow you to share pre-defined message instantly with your users which increases the speed of customer request-response cycle.

• Departments

Banckle.Helpdesk allows you to create different departments and add users to those departments to better manage the inquiries from different users or customers.

• Reports

Banckle.Helpdesk allows you to generate detailed report based on set of summary reports to check the performance status of your team and you can also the status of customer queries received and answered.

• Tags

Banckle.Helpdesk API allows you to use tags for managing different queries better and accurately and respond to them accordingly.

Product News:

• Banckle provide WebRTC support for major browsers like Google, Opera and Mozilla and if user is using any other browser he/she will get an alert about WebRTC not being support on that browser.

 

• Banckle use sound notification when a live session is transferred from one operator to another.

Coming Soon:

• Banckle.Campaign for Joomla

Joomla website developers can integrate Banckle.Campaign plugin on their websites to design and send attractive newsletter to their customers. They can also incorporate many other exciting campaign features on their website.

• Banckle.Campaign for WordPress:

Banckle soon will be releasing Banckle.Campaign plugin for WordPress to manage campaigns, create custom templates, send targeted marketing campaigns, manage user lists and subscribers or perform widget integration.

Community Buzz:

• Banckle.Campaign App has been listed in the 13 most complete services for email marketing on Anexom.es

• Banckle API Suite has been added in the list of Social Media Apps on e-Volution.cc

Product Releases and Updates:

• Banckle.Chat – New: User email validation for offline messages, New: Device based proactive invitations, Update: Date ranges and chat trends improvements in reports section, chat history section improvements, general fixes and stability improvements.

• Banckle.CRM – New: Notifications for new contact from web contact capture form, Email editor enhancements, general fixes and stability improvements.

• Banckle.Campaign – General fixes and stability improvements.

• Banckle.Meeting – New: WebRTC support in meetings plus webinars, New: WebRTC cloud API support, Instant meeting and schedule meeting wizard enhancements, Meeting lobby and meeting room UI improvements, general fixes and stability improvements.

• Banckle.Helpdesk – New: Skype click to call feature, general fixes and stability improvements.

• Banckle.Email – Enhanced cross-browser compatibility, user interface design and performance improvements, general fixes and stability improvements.

Feedback

• If you have any questions or comments about our services or you want to give any improvement suggestion please let us know

• Read Banckle Blogs

• You can also refer to our support forum for assistance

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Online Business Collaboration Tools

support@banckle.com

Phone: +1 214 329 1520

 

 

Banckle Provides WebRTC Support for Online Meeting on Chrome, Opera and FireFox Web Browsers

Banckle has announced WebRTC support for Banckle.Meeting app which will now allow businesses to hold online meetings, audio and video conferences, share files, data, screen and presentations in HTML5 based environment. By adding WebRTC support in Banckle.Meeting app, user don’t need to install any plugin to conduct real-time communication through web browsers which supports audio and video conferencing features. WebRTC supports in currently available for Google Chrome, FireFox and Opera as these three browsers are WebRTC enabled and don’t require flash player for conducting meetings.

Following are the steps to enable WebRTC in Banckle.Meeting app:

1. Sign-in to Banckle Meeting. If you don’t have Banckle account then sign-up for FREE account
2. After signing-in, click on Meet Now option from Banckle.Meeting Dashboard
3. Select WebRTC option in meeting information dialog and click Save to enable plugin-free, HTML5 based audio/video conferencing experience with Banckle.Meeting

Overview: Banckle.Meeting

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party platforms and offers separate plugin for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

More News and Articles on Banckle.Meeting and WebRTC:

• WebRTC Support, Device Based Invitations, Skye Click-to-Call Feature and Updated Domain Verification Process released this month

• Announcing Banckle Meeting HTML5 Version

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

 

 

Online Customer Support Extension for Magento based Store

Banckle live chat app provides live help and customer support plugin for Magento based e-commerce online store. This plugin allows Magento based stores to provide quality sales and live support to website visitors and customers. With Banckle Live Chat, they can accurately track each visitor and monitor their browsing activities in the real-time. It also provides advanced admin console which allows them to perform many important tasks with utmost ease and the inbuilt analytics feature provides them a variety of information to help monitor website traffic in a more productive way.

 

How to add Banckle Live Chat to Magento?

 

• Sign Up a free account with Banckle
• Sign-in to Banckle Apps Dashboard
• Follow video tutorial to get Banckle Live Chat Widget Code

 

After getting the widget code:

 

• Login to their Magento admin area.
• From the Admin Menu Click on System and then from the drop down menu click Configuration.
• From the left Configuration Menu click on Design tab.
• From the Design Panels Expand the Footer panel by clicking it.
• In the Footer panel; Replace the script <!— PASTE YOUR DEPLOYMENT WIDGET CODE HERE —> with Banckle Live Chat widget code.

 

Overview: Banckle.Chat

 

 

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. User get all the freedom to customize the support structure as user like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. User can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520