Banckle Live Chat Add-On for FireFox Users to Perform Online Collaboration

Mozilla FireFox users can perform online collaboration and interaction with their website visitors and customers with Banckle live chat add-on for FireFox. Using Banckle live chat add-on for FireFox, you can provide customers the required assistance efficiently and instantly and can get closer to them. This add-on allows you to perform multiple live chat sessions not only with online customers but also with your fellow operators to provide live support service at fast pace. Using this add-on, website visitors and customers can send offline messages if the live chat assistant is not available. This add-on provides many features, some of which are given below:

  • View the demographic information of the visitors
  • Keep the log of technical information for analysis purpose
  • Monitor real-time website traffic analytics
  • Send canned messages
  • Ban user IPs
  • View charts and reports
  • Customize the live chat widget
  • Provide image and file sharing option

Read about other salient features of Banckle Live Chat app.

 

Overview: Banckle.Chat

 

 

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

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Banckle Provides High Level Security for Cloud Hosted Products

Banckle Newsletter for September 2014 announces high level security for cloud based products and has introduced new sets of permission and roles for users in Banckle account which account administrator will impose based on business policies. Banckle.Chat app also provides secure live help, customer service and assistance using Data Obfuscation and encryption option which masks the alpha and numeric data being transferred during live chat.

Read more about Data Obfuscation and Encryption for Live Chat.

News:

Banckle provides a complete cloud based Helpdesk API and web-based ticket management system which allow businesses to perform many important helpdesk related tasks like receiving customer issues, integrating multiple mailboxes, automatically create tickets, manage the contacts and many more. Read about complete list of Helpdesk API features.

Banckle has added some new features and improve the previous features to make Helpdesk tool more better. These features are listed below:

  • Canned Responses

Canned responses allow you to share pre-defined message instantly with your users which increases the speed of customer request-response cycle.

  • Departments

Banckle.Helpdesk allows you to create different departments and add users to those departments to better manage the inquiries from different users or customers.

  • Reports

Banckle.Helpdesk allows you to generate detailed report based on set of summary reports to check the performance status of your team and you can also the status of customer queries received and answered.

  • Tags

Banckle.Helpdesk API allows you to use tags for managing different queries better and accurately and respond to them accordingly.

Product News:

  • Banckle provide WebRTC support for major browsers like Google, Opera and Mozilla and if user is using any other browser he/she will get an alert about WebRTC not being support on that browser.

 

  • Banckle use sound notification when a live session is transferred from one operator to another.

Coming Soon:

  • Banckle.Campaign for Joomla

Joomla website developers can integrate Banckle.Campaign plugin on their websites to design and send attractive newsletter to their customers. They can also incorporate many other exciting campaign features on their website.

  • Banckle.Campaign for WordPress:

Banckle soon will be releasing Banckle.Campaign plugin for WordPress to manage campaigns, create custom templates, send targeted marketing campaigns, manage user lists and subscribers or perform widget integration.

Community Buzz:

Product Releases and Updates:

  • Banckle.Chat – New: User email validation for offline messages, New: Device based proactive invitations, Update: Date ranges and chat trends improvements in reports section, chat history section improvements, general fixes and stability improvements.
  • Banckle.CRM – New: Notifications for new contact from web contact capture form, Email editor enhancements, general fixes and stability improvements.
  • Banckle.Campaign – General fixes and stability improvements.
  • Banckle.Meeting – New: WebRTC support in meetings plus webinars, New: WebRTC cloud API support, Instant meeting and schedule meeting wizard enhancements, Meeting lobby and meeting room UI improvements, general fixes and stability improvements.
  • Banckle.Helpdesk – New: Skype click to call feature, general fixes and stability improvements.
  • Banckle.Email – Enhanced cross-browser compatibility, user interface design and performance improvements, general fixes and stability improvements.

Feedback

  • If you have any questions or comments about our services or you want to give any improvement suggestion please let us know

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Online Business Collaboration Tools

support@banckle.com

Phone: +1 214 329 1520

 

 

Posted in CRM, Email Campaign, Help Desk Software, Live Chat, Online Meeting, SaaS Apps | Tagged , , , , , , | Leave a comment

Banckle Provides WebRTC Support for Online Meeting on Chrome, Opera and FireFox Web Browsers

Banckle has announced WebRTC support for Banckle.Meeting app which will now allow businesses to hold online meetings, audio and video conferences, share files, data, screen and presentations in HTML5 based environment. By adding WebRTC support in Banckle.Meeting app, user don’t need to install any plugin to conduct real-time communication through web browsers which supports audio and video conferencing features. WebRTC supports in currently available for Google Chrome, FireFox and Opera as these three browsers are WebRTC enabled and don’t require flash player for conducting meetings.

Following are the steps to enable WebRTC in Banckle.Meeting app:

  1. Sign-in to Banckle Meeting. If you don’t have Banckle account then sign-up for FREE account
  2. After signing-in, click on Meet Now option from Banckle.Meeting Dashboard
  3. Select WebRTC option in meeting information dialog and click Save to enable plugin-free, HTML5 based audio/video conferencing experience with Banckle.Meeting

Overview: Banckle.Meeting

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party platforms and offers separate plugin for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

More News and Articles on Banckle.Meeting and WebRTC:

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

 

 

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Online Customer Support Extension for Magento based Store

Banckle live chat app provides live help and customer support plugin for Magento based e-commerce online store. This plugin allows Magento based stores to provide quality sales and live support to website visitors and customers. With Banckle Live Chat, they can accurately track each visitor and monitor their browsing activities in the real-time. It also provides advanced admin console which allows them to perform many important tasks with utmost ease and the inbuilt analytics feature provides them a variety of information to help monitor website traffic in a more productive way.

 

How to add Banckle Live Chat to Magento?

 

  • Sign Up a free account with Banckle
  • Sign-in to Banckle Apps Dashboard
  • Follow video tutorial to get Banckle Live Chat Widget Code

 

After getting the widget code:

 

  • Login to their Magento admin area.
  • From the Admin Menu Click on System and then from the drop down menu click Configuration.
  • From the left Configuration Menu click on Design tab.
  • From the Design Panels Expand the Footer panel by clicking it.
  • In the Footer panel; Replace the script <!— PASTE YOUR DEPLOYMENT WIDGET CODE HERE —> with Banckle Live Chat widget code.

 

Overview: Banckle.Chat

 

 

Banckle.Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. Banckle.Chat can also be integrated with many 3rd party paltforms and offers separate plugins for Joomla, WordPress, Drupal, Moodel, interspire, Sitefinity, SalesForce, Android, Apple iPhone etc and also integrates with many other Collaboration applications such as Freshdesk, Desk etc. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. User get all the freedom to customize the support structure as user like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. User can also track visitors and monitor their browsing activities using the analytics & reporting features.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

Posted in Live Chat | Tagged , , , , , , | Leave a comment

Advanced Online Meeting and Webinars Module for Joomla Websites

Joomla website developers can add online meeting module for Joomla from Banckle on their websites for conducting and attending online meetings, webinars and web conferencing. This module is light weight, platform independent, feature-rich, secure, reliable and sensible choice for Joomla websites to provide better collaborative services. After downloading and installing this module, Joomla website will get widget ID which they can integrate into their website. Through this widget, Joomla websites can plan, schedule and hold online meetings and can also share meeting details like status, time, duration, registration etc on their websites.

 

Banckle online meeting widget allows Joomla website visitors to register for upcoming online meeting session for which they don’t require Banckle account. This module is free only for conducting meeting for 10 members. If you want to add more than 10 members in meeting then you have to select one of Banckle subscription packages.

 

This module provides following salient features:

 
– Hold Large Webinars: Up to 500 Attendees
– Up to 12-way Video Conferencing
– High Quality Live Video Streaming
– Call-in toll-based number for audio conferencing
– Instant Desktop and Application Screen Sharing
– Skype in an audio conference
– Dedicated webinar, presentation mode
– Public/private meeting room chat

 

This module is available for Joomla 2.5 and 3.0 versions. Download this Module for Joomla

 

To know how to integrate Banckle online meeting widget on Joomla website after downloading and installing, visit the Banckle documentation page.

 

Or you can watch the video showing integration steps.

 

Overview: Banckle.Meeting

 

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party platforms and offers separate plugins for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

Posted in Online Meeting | Tagged , , , | Leave a comment

WordPress Online Meeting Plugin by Banckle for Conducting Webinars

Banckle Online Meeting Plugin for WordPress allows websites to add online meeting widget on their websites. Through this widget, WordPress websites can conduct online meetings, eLearning sessions, audio/video conferencing, share documents and also set different options for online meetings. They can also invite website visitors and users to participate in the upcoming meeting. After downloading this plugin, they can access the online meeting widget code and add it on their websites and can start hosting online meetings and web conferencing. Banckle Online Meeting widget for WordPress displays complete details of an upcoming meeting session to your WordPress website visitors and potential attendees.

 

This plugin also allow website admin to assign passwords for invite-only meetings. Website visitors don’t need to have Banckle account to participate in the meeting, they can register on the website with their personal account.

 

To know how to install and activate the plugin and to integrate the widget with WordPress website, check out Banckle documentation page.

 

Overview: Banckle.Meeting

 

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party paltforms and offers separate plugins for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

 

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Web Based Customer Service APIs and Apps

support@banckle.com

Phone: +1 214 329 1520

 

Posted in Online Meeting | Tagged , , , | Leave a comment

Android Online Meeting and Webinars App for Businesses

Through Banckle FREE online meeting app for Android, Android Phone, Tablet and Smartphone users can schedule and manage their meetings, e-learning sessions, webinars and audio/video conferencing from anywhere in the world. This app allows Android users to coordinate with their colleagues and attendees and invite them for upcoming meeting from the palm of their hand. This app also allows them to keep track of the previous meetings and schedule the upcoming meeting and also perform important tasks related to meetings easily from their android phones.

 

Banckle online meeting app for Android offers many salient features, some of which are given below:

 

  • Banckle Online Meeting Android app allows you to schedule upcoming meeting, set duration, time, add attendees, set recording option etc
  • This app also allows you to set reminder for upcoming meeting
  • It also provides you the history of all the previous individual and company level meetings
  • User can set meeting preferences like welcome message,. etc using this app

 

As mentioned before, this app is completely FREE and easy to install. You only need Banckle account and if you don’t have Banckle account, you can sign up for FREE account.

 

Download Banckle Online Meeting App for Android from Google Play Store.

 

Overview: Banckle.Meeting

 

Banckle Meeting provides a commercial solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities. Banckle.Meeting can also be integrated with many 3rd party paltforms and offers separate plugins for Drupal, WordPress, Android, Chrome, Joomla, Facebook etc.

Posted in Online Meeting | Tagged , , , , , | Leave a comment